Care navigation, without the maze
Reframed a multi-step care journey into plain-language guidance and reusable decision patterns for a patient portal.
Resume / 2026
Sora
Lumen
Product content designer building clear language, useful systems and better paths through complex digital products.
Open to thoughtful product teams
Based remotely · Working across product, content and strategy
sora.lumen@example.com
01 / Profile
Make the complicated feel considered.
I partner with product and design teams to turn fuzzy problems into language, structures and experiences people can move through with confidence. My best work sits where research, editorial judgment and practical delivery meet.
02 / Selected work
A few useful things I have made.
A sharper voice for a growing team
Created a lightweight content system that helped a distributed brand team write consistently across web, product and support.
From scattered feedback to a shared map
Translated interviews, support themes and journey pain points into a prioritised service blueprint for a new member experience.
03 / Experience
The long version, kept short.
Northstar Health
Lead content design across onboarding and care discovery. Facilitate cross-functional workshops, set standards and coach teams toward clearer product decisions.
Common Thread
Shaped end-to-end journeys for a growing membership product, from early research synthesis through shipped interface copy and measurement plans.
04 / Capabilities
Capabilities
Product thinking
Content strategy, journey mapping, information architecture, UX writing
Systems
Voice and tone, content models, design systems, governance
Ways of working
Research synthesis, facilitation, critique, cross-functional collaboration
05 / Education
BA, Communication Design
Ravensbridge School of Art
06 / Contact
Have a clear problem worth solving?
For selected product content and design opportunities, write to sora.lumen@example.com.